Last updated: Friday 15 May 2020
Covid-19: Exams FAQs
For how long will delivery of exams be suspended at British Council?
Following national authority guidance in response to Covid-19, we have resumed our exams on 16 May. For registration guidance and available dates, please check here.
My exam has been suspended. Can I transfer my registration to another date?
Yes, this is possible for most exams including IELTS. Please check the registration page for details of available sessions.
If you registered for your exam directly with an awarding body, please follow their guidelines.
When and how will I receive my exam results?
Your exam results will be processed as normal for all exams that took place before the suspension.
You can access your results for IELTS through your profile on the IELTS Candidate Portal.
You can preview your IELTS test results on the Test Taker Portal - 13 calendar days from the test date for paper-based tests and 5-7 calendar days for computer delivered tests.
IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.
We are not able to provide test results over the phone, by email or fax for security reasons.
Will test results be issued by deadlines?
The British Council and awarding bodies are doing everything possible to meet deadlines for delivery of results.
However, the current situation is extremely challenging and with office closures and staff working under extraordinary circumstances there may be slight delays. If this does happen, we will inform you immediately.
Your office is closed to the public. How can I receive my test certificate?
Most of our exams teams are currently working from home because of office closures, so they are not able to despatch certificates in the usual way.
Because of this, if your IELTS TRFs were not delivered to you by post/courier or face-to-face prior to our office closure, we will hold them in secure conditions until we are able to despatch them either to individual candidates or the school/institution through which you registered.
Receiving Organisations (ROs) that you listed when registering for IELTS will, in most cases, have access to your online results. We will notify ROs of any changes resulting from the Covid-19 restrictions.
It will not be possible to collect your TRF or certificate in person at the British Council exam centre while our offices are closed.
Can you send a message to my university confirming that my exam was cancelled?
If you were registered for an IELTS test, we will inform the Receiving Organisations that you listed on your registration form that tests have been suspended.
How can I contact Customer Service?
While our offices are closed, our customer services teams will support you via email. We are working hard to respond to every email, but the situation is extraordinary, and some delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation.
If your question has not been answered, please contact us.